At WorkFolkWear, we’re committed to providing durable, high-quality workwear and apparel with straightforward shipping and returns processes. Please review our policies below to ensure a smooth experience with your order.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Shipping

We ship worldwide, excluding some Asian countries and remote regions. International customers are responsible for any customs fees or import duties, which are non-refundable.

Returns & Exchanges Policy

We stand behind the quality of our workwear and want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer straightforward returns and exchanges within 15 days of receiving your items.

Non-Returnable Items

For hygiene and customization reasons, we cannot accept returns or exchanges on:

  • Gloves
  • Beanies/Hats
  • Custom Athletic Team Apparel & Clothes (due to personalization)

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • Items must be unused, unworn, and in original condition with all tags attached
  • Items must be in their original packaging
  • You must initiate your return request within 15 days of receiving your order
  • A proof of purchase or order number is required

Return & Exchange Process

Step 1: Initiate Your Return/Exchange Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear WorkFolkWear Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to be returned/exchanged: [Product Name(s) and Quantity]
Reason for return/exchange: [Brief Explanation]
For exchanges, please specify: [Desired Size/Color/Item]

I confirm that the item(s) are unused and in their original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and return instructions. Do not send back any items without an RMA number as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package your return items including all original packaging and tags. Include a copy of your order confirmation or packing slip.

Ship your package to:
WorkFolkWear Returns
3107 Hillhaven Drive
Los Angeles, US 90046

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • We will ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference
  • Standard shipping rates apply for exchange shipments

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item for quality control purposes

International Returns

For international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.